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Scorecard – Hearst Power Distribution Company

The scorecards measure how well Ontario’s electricity distributors (also called utilities) are performing each year. It is designed to encourage electricity distributors to operate effectively, continually seek ways to improve productivity and focus on improvements that their customers value.

The scorecard includes traditional metrics for assessing a distributor’s services, such as frequency of power outages, financial performance, costs per customer, and customer experience such as how well the distributor resolves a customer’s concern on the first contact, the accuracy of customers’ bills, public safety and more. 

Review Hearst Power Distribution’s latest scorecard

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Public Awareness of Electricity Safety Survey

Complete our online survey and enter in our draw for 1 grand prize of $600 cash, and 4 prizes of $25 each, applicable as a credit on your electricity [Read more...]
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Smart Meters Certification - 2018

To ensure smart meters' continued performance and accuracy, starting in January 2018, Hearst Power Distribution will randomly select and replace a num[Read more...]
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2018 Distribution Rate Adjustments Application

Hearst Power Distribution Company Ltd. has applied to the Ontario Energy Board for approval of its 2018 Distribution Rates Adjustments effective May 1[Read more...]
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Ontario Fair Hydro Plan

The Fair Hydro Act, 2017 puts in place a number of measures to implement the Ontario government's Fair Hydro Plan.  It establishes the framework under[Read more...]
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Ontario Electricity Support Program (OESP)

The Ontario Electricity Support Program (OESP) was developed by the Ontario Energy Board to help reduce electricity bills for lower-income households.[Read more...]

 

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